Agreement for Migration Services

This agreement sets forth the terms and conditions under which Top Five Migration will provide services to its clients on specified service provider premises (herein referred to as the “Service Provider Location”).

WHEREAS, Service Provider is desirous and capable of providing Services for Clients; and

WHEREAS, Client and Service Provider have agreed on the terms of this Agreement.

NOW, therefore, in consideration of the mutual agreements and promises contained herein and for other good and valuable considerations, the receipt and sufficiency of which is hereby acknowledged, the parties agree as follows:

It is hereby agreed that the CLIENT appoints Top Five Migration for complete preparation of his/her file for the purpose of Migration/Visa. Top Five Migration agrees to use its best efforts and endeavor in preparing and assisting the CLIENT to obtain his/her Migration/Visa based on the facts and information provided by the client and on the best judgment of Top Five Migration.

SERVICES TO BE RENDERED
a) Top Five Migration will provide a detailed consultation on each client’s case. Using Top Five Migration Proprietary Case Management Systems, highly qualified case workers shall ensure to provide expert advice to prepare case(s) for the client(s).
b) Client(s) meetings can be arranged either in person at the Top Five Migration office or via phone with Top Five Migration Consultants and Case workers. Client(s) should ensure that the facts of their cases are accurate and understood by Top Five Migration.
c) Top Five Migration reserves the absolute right to obtain the Client(s) immigration history and all relevant information to ensure that Top Five Migration understands all the facts and circumstances that may or may not affect a successful outcome.
d) If, during the course of the Client(s) application, any information is discovered that needs to be addressed, which would otherwise harm Client(s) best course of action, together with any alternative options available.
e) Top Five Migration shall use its best endeavors to make the Client(s) case as strong as possible and achieve the result which Client(s) seek. Top Five Migration, in providing services pursuant to this Agreement, shall not be responsible or liable for any acts, errors, omissions, delays or any indirect or consequential damage resulting therefrom. A professional opinion provided in the course of its business does not guarantee success resulting from the advice.
f) Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
g) The United Arab Emirates is our country of domicile. Minors under the age of 18 are prohibited from registering as Users of this website and are not allowed to transact or use the website.

ACKNOWLEDGEMENTS
The CLIENT further acknowledges that the time required to process an application depends on factors, such as the time needed to verify the submitted documents by CLIENT and other related factors, which may be beyond the control of Top Five Migration. The CLIENT acknowledges that no warranty is given as to the length of time required to process the application or the results.

THE CLIENT
The CLIENT agrees to provide, in its truest form, all documents required pursuant to the Official Documentation List, which is provided by Top Five Migration upon signing this Agreement. In some cases, there are exceptions; however, if there are any exceptions, it will be at the discretion of the governing body to authorize.

Should the CLIENT be unsuccessful due to criminal reasons, health problems, forging or the presentation of false documents to Top Five Migration, not respecting the governing body regulations and conditions, not submitting the necessary documents to the governing body as required, not attending the medical examination and/or the interview, not speaking fluently in English during the interview, not responding correctly and professionally to the officer regarding the profession and/or the job duties and/or the job description that he/she applied for in his/her application for registration or the CLIENT decides to withdraw or cancel his/her application, or for some reason whatsoever the CLIENT decides not to continue the process of immigration/obtaining a visa with the governing body; the CLIENT will not hold Top Five Migration responsible by any means, and the professional fees are not refundable.

THE REQUIREMENTS (CREDENTIAL/LANGUAGE EVALUATION)
The CLIENT understands that in most cases he/she will have to prove both his/her English and, when applicable, his/her moderate French language skills depending on the province in which he/she applies for migration/visa with the governing body. The CLIENT will undertake to provide such proof via undergoing the International English Language Testing Skills Test (IELTS) as well as a similar test recognized by the governing body at his/her expense regarding the French language if applicable.

GOVERNING BODY FEES
The CLIENT bears the entire fees pertaining to the governing body/professional registration body and other related costs like attestation, notarization, courier, etc., as advised by Top Five Migration on a consolidated basis without disputing for a detailed invoice or breakdown.

MEDICAL TESTS
The CLIENT bears the costs of the medical tests that are required in some cases.

CO-OPERATION
The CLIENT agrees to cooperate with Top Five Migration and further undertakes to ensure the cooperation of any of its relatives, friends, and/or agents.

The CLIENT agrees to have a good attitude towards the employees of Top Five Migration. Any breach of attitude will give Top Five Migration the right to cancel this agreement without a refund of any payment made by the CLIENT.

FULL DISCLOSURE AND VERACITY OF INFORMATION
The CLIENT agrees at all times to provide all personal, financial, employment, current registration with any governing body whether in the home country or elsewhere and/or other information Top Five Migration shall require. The CLIENT further agrees, upon the request of any governing body, to provide that body with whatever information may be requested.

The CLIENT acknowledges that all information requested of him/her pursuant to this paragraph must be disclosed in a timely, accurate, truthful, complete, and full manner. For greater certainty, if any information disclosed by the CLIENT is found to constitute misrepresentation, Top Five Migration may terminate this Agreement immediately by giving notice in writing to the CLIENT.

PRIVACY POLICY
Any information, intellectual or otherwise (documents), provided by the client to Top Five Migration will be kept confidential. Information and documents provided by the client will not be shared with any other party EXCEPT for any third party which is a part of the immigration process, such as government bodies or Immigration department and case officers.

THE LAWS
The United Arab Emirates shall govern the present Agreement. The parties hereto agree that they have requested this Agreement to be drafted in the English language.

DISPUTE
In the event a dispute arises, both parties mutually agree to seek out mediation to resolve the issue(s) at the cost of the party who initiated the complaint. Both parties will agree to a mutual mediator and will put their best efforts forward in order to resolve the issue(s) to a mutually acceptable benefit.

If mediation is unsuccessful, it may then proceed to a group of arbitrators, who are registered as such, retained by the person bringing the action. The representative agrees to respond to a written complaint in writing within 30 days from receiving the complaint. Every effort will be made to resolve the complaint to mutual satisfaction within 60 days from the date of the written complaint. Both parties have the right to bring the unresolved issue to the attention of the regulatory body after 60 days of the complaint being filed with the representative.
Top Five Migration will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

CANCELLATION
(a) In the event that the CLIENT chooses to terminate this Agreement prior to submitting the application to the concerned governing body or during the course of processing, the CLIENT agrees that the professional fee is not refundable.

(b) In the event that Top Five Migration chooses to terminate this Agreement in accordance with the provisions of paragraph nine (9) of this Agreement, the full amount of the agreed fees as per paragraph fifteen (15) above will be non-refundable. The contract will be canceled upon notice to the CLIENT by Top Five Migration of its decision to terminate this Agreement.

(c) Refunds will be done only through the original mode of payment.

SEVERANCE
If any part of this Agreement or the application thereof to any person or circumstances is, to any extent, held or rendered invalid, unenforceable, or illegal, the remainder of this Agreement or the application of such part to persons under circumstances other than those with respect to which it is held invalid, unforeseeable, or illegal is not affected thereby and continues to be applicable and enforceable to the fullest extent permitted by law.

PROFESSIONAL FEES
The basic consultancy fee for the Top Five Migration consultancy services:

For Australia (Skilled Programs) and Canada (Express Entry Program) is AED 10,000/- as a one-time payment.
Visit visa for any country is AED 2,500/- as a one-time payment.
For investor and entrepreneur visa is AED 50,000/-.
Based on a case-to-case evaluation, the consultancy fee is subject to changes, depending on the client’s situation and further evaluation.

(a) The CLIENT agrees to pay Top Five Migration a total non-refundable fee of (insert amount). This includes services for the client but does not include governing body fees and all other related fees mentioned in paragraph #6.

(b) Fees are allocated on account as follows until the account is at zero balance: the client(s) will be offered different payment plans by Top Five Migration Consultants, thus making it convenient for the client to make his/her payments owed to Top Five Migration.

(c) The CLIENT agrees that he/she has applied under current rules and regulations and will not hold Top Five Migration responsible for any future or retroactive changes introduced by the governing body that negatively impact this application. If changes to regulations and rules affect this application, and he/she still qualifies and wishes to proceed, he/she agrees to pay Top Five Migration any extra fees that may apply for the additional work.

(d) If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

(e) The cardholder must retain a copy of transaction records and Merchant policies and rules.

(f) Top Five Migration accepts payments online using Visa and MasterCard credit/debit cards in AED. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.